Support

Find help with reminders, permissions, medicine-name suggestions, local data, and common Android settings. If you cannot resolve an issue using the guidance below, contact MediTime Support.

Contact Support

Email: meditime.support@gmail.com

Publisher: Quasaryn

Website: https://meditime.bynahin.com

When contacting support, please include your device model, Android version, MediTime version, and a short description of the issue. Do not send prescriptions or other sensitive personal information unless it is necessary to explain the issue.

Reminder Troubleshooting

Reminder delivery can be affected by notification permissions, alarm access, battery settings, Do Not Disturb, date and time settings, and manufacturer-specific Android restrictions.

1. Check notification permission

Open Android Settings → Apps → MediTime → Notifications and make sure notifications are allowed.

Also check that reminder sound and vibration are enabled for the relevant MediTime notification category, where available.

2. Check Alarms & reminders access

Open Android Settings → Apps → Special app access → Alarms & reminders and allow MediTime, where this setting is available.

This access helps MediTime schedule reminders as accurately as Android allows.

3. Review battery and background settings

If reminders are delayed or missed, open MediTime’s battery settings and select Unrestricted or Allow background activity, where available.

Some devices may also provide Autostart, background-launch, or app-protection settings. Names and availability vary by manufacturer.

4. Review Do Not Disturb or Focus settings

Do Not Disturb, Focus, Silent mode, or device sound settings may suppress reminder sound or vibration even when a notification is displayed. Review these settings and allow MediTime where your device provides that option.

5. Check date, time, and time zone

Keep the device date, time, and time zone set automatically. After travelling or manually changing the time zone, open MediTime and verify your upcoming reminder times.

6. Restart recovery

MediTime attempts to restore eligible reminders after supported device restart, unlock, and app-update events. After restarting the phone, unlock it and allow Android a short time to complete startup processing.

7. Open MediTime after major system changes

After changing reminder permissions, battery restrictions, date and time, or restoring the app, open MediTime once and verify the upcoming schedule.

Why Did a Reminder Arrive Late?

MediTime uses Android notification and alarm features. Reminder delivery may occasionally be delayed or restricted by operating-system behaviour, battery-saving features, permission changes, device shutdown, manufacturer restrictions, or other technical conditions.

MediTime cannot guarantee delivery at an exact second. For critical or life-sustaining medication, use an appropriate backup reminder method.

Medicine-Name Suggestions Are Not Working

Medicine-name suggestions require an internet connection. Check your connection and try again.

If suggestions remain unavailable, you can continue by entering the medicine name manually. Suggestions are optional and do not affect locally saved reminders.

Medicine Photo Scanning

How do I scan a medicine name?

Open Add Medicine and select “Capture image of medicine.” Allow camera access, take a clear photo of the printed package or strip, crop around the medicine name, and select the correct detected text. MediTime will return to Add Medicine and fill the selected name into the name field.

Can I edit the scanned medicine name?

Yes. After returning to Add Medicine, you can review and manually edit the detected name before continuing.

Why does MediTime need camera permission?

Camera access is used only when you choose the optional Photo Scan feature. You can continue adding medicines manually without granting camera permission.

Are captured photos uploaded or saved?

No. Captured photos are processed on your device and are not uploaded or saved to your photo gallery. Temporary image files are removed during the normal completed or cancelled scanning flow.

What should I do if no text is detected?

Use good lighting, keep the medicine package steady, make the printed name clearly visible, crop closely around the name, and try again. You can always enter the medicine name manually.

What if the detected text is incorrect?

Choose the most accurate detected option or return to the Medicine Name field and correct it manually. Do not rely on Photo Scan to verify medicine identity, dosage, or instructions.

What happens if camera permission is denied?

You can retry the permission request or enable camera access from your device settings. Manual medicine-name entry remains available without camera access.

Home-Screen Widget Help

The MediTime home-screen widget displays reminder information stored by the application. If it appears outdated, open MediTime and then refresh or re-add the widget using your device’s home-screen controls.

Widget size, refresh timing, and available controls may vary by Android version, launcher, and device manufacturer.

Moving to a New Phone

MediTime currently has no account, cloud synchronization, or automatic device-to-device transfer. Medicine schedules and reminder history stored on the old device are not automatically transferred to a new phone.

Before changing devices, keep a separate record of important medicine schedules so they can be entered again.

Deleting MediTime Data

You can delete individual medicines from within MediTime. To remove locally stored MediTime data from the device, you can clear the app’s storage through Android Settings or uninstall the application.

Because MediTime has no account or cloud copy, deleted local information generally cannot be recovered by MediTime Support.

Privacy

Saved medicines, schedules, notes, reminder history, and profile information are stored locally on your device. Medicine-name suggestions require sending only the text being searched to an external medicine database service.

Read the complete Privacy Policy.

Medical Safety

MediTime is a reminder and organizational tool. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition.

Always consult a qualified healthcare professional for medical advice, diagnosis, treatment, dosage, medicine interactions, or changes to your medication.

Read the complete Medical Disclaimer.

Emergency Situations

MediTime is not an emergency service. If you believe you may be experiencing a medical emergency, contact your local emergency services or a qualified healthcare professional immediately.

Still Need Help?

Email MediTime Support at meditime.support@gmail.com.

Typical response times may vary. Please provide enough technical information to reproduce the issue, but avoid sending unnecessary sensitive information.